Shipping and Delivery Policy
Last Updated: August 23, 2026
1. Introduction
At DeLaado, operated by Virahi DeLaado Innovations Private Limited, our mission is to provide prompt, safe, and dependable delivery of hot restaurant meals and farm-fresh groceries. This Shipping and Delivery Policy explains our logistics practices, delivery slot options, and quality handling standards.
2. Delivery Models & Service Verticals
DeLaado Food Delivery
On-Demand Express Delivery: Meals ordered from partner restaurants are freshly prepared and dispatched immediately via local delivery partners with average delivery times of 30 to 45 minutes depending on distance and kitchen prep times.
DeTaaza Fresh & Grocery Delivery
Convenient Delivery Slots & Express Fulfillment: Orders are fulfilled directly from our temperature-managed warehouse hubs. Choose your preferred delivery time slot at checkout for smooth, scheduled doorstep arrival.
3. Serviceable Locations
Currently, DeLaado and DeTaaza services are active across Raxaul, Purba Champaran, Bihar (PIN: 845305) and immediate adjacent sectors. We are actively expanding our fulfillment network. You can verify serviceability for your specific address by entering your location or pin on the DeLaado mobile app or website.
4. Delivery Slots & Operating Hours
- DeTaaza Grocery & Fresh Deliveries: Operational daily from 7:00 AM to 10:00 PM. Multiple delivery slots are available throughout the day for you to choose from during checkout.
- Restaurant Delivery: Available daily aligned with restaurant partner operating hours, typically from 8:00 AM to 10:30 PM.
5. Packaging & Hygiene Standards
Under our FSSAI Central License (#10426999000324), we enforce stringent handling protocols:
- Hygienic & Tamper-Evident Packaging: All items are packed using food-grade, secure, and tamper-resistant bags or containers.
- Fresh Produce & Perishables: Vegetables, fruits, dairy, and poultry are handled in clean, temperature-managed batches to prevent spoilage during transit.
6. Delivery Charges & Real-Time Tracking
• Delivery Charges: Delivery charges are computed based on delivery distance, order value, and active promotional campaigns. All fees are clearly disclosed before checkout.
• Live Tracking: Real-time order status updates (e.g., Confirmed, Packed, Out for Delivery, Delivered) and delivery partner tracking are provided inside the DeLaado app.
7. Customer Availability & Undelivered Orders
Our delivery partner will attempt to contact you via phone upon arrival at your specified delivery address. If the delivery partner is unable to contact you or gain access to the premises after reasonable attempts (up to 10 minutes), the order may be returned to the origin point. For perishable goods, redelivery or refunds may be restricted in cases of customer unavailability.
8. Contact Us
If you have any questions or feedback regarding shipping and delivery:
Email: support@delaado.in
Helpline: +91 9429693972
Address: Virahi DeLaado Innovations Private Limited, HNO. 104, WARD NO. 21, Raxaul, Purba Champaran, Bihar - 845305