Privacy Policy

Last Updated: Jan 20, 2025

1. Introduction

Welcome to DeLaado! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://delaado.in(the "Site") and use our mobile application ("DeLaado"). Please read this policy carefully. By accessing or using our services, you agree to the terms outlined herein.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information
When you create an account or place an order, we may collect:

• Contact Information: Name, email address, phone number, and delivery address.
• Authentication Information: Gmail account credentials if you choose to log in via Gmail.
• Payment Information: Details necessary to process payments (see Payment Methods below).
• Order History: Details of your past orders, including items ordered, delivery addresses, and transaction dates.

b. Payment Information
To facilitate payments, we work with third-party providers:

• Online Payments: We utilize Razorpay and PayU to process credit/debit card transactions, digital wallets, and other online payment methods.
• Cash on Delivery (COD): For COD orders, payments are collected by Delivery Partners and deposited to DeLaado the next business day.

Note: We do not store your payment credentials. All payment transactions are securely processed through our payment providers, whose Privacy Policies apply.

c. Location Information
We may collect precise location data from your device to provide location-based services, such as:

• Determining nearby restaurants.
• Optimizing delivery routes.
• Enhancing the overall user experience.

d. Device Information
We collect information about the device you use to access our services, including:

• Device type (e.g., smartphone, tablet).
• Operating system and version.
• Mobile network information.
• Unique device identifiers.
• IP address.

e. Usage Data
We gather data on how you interact with our services, including:

• Pages visited.
• Time and date of visits.
• Time spent on pages.
• Interaction with features and content.

f. Social Login Data
If you choose to log in via Gmail, we collect:

• Your Gmail email address.
• Basic profile information associated with your Gmail account.

3. How We Use Your Information

We use the collected information for various purposes:

a. To Provide and Maintain Our Services
Order Processing: Facilitate the placement, delivery, and management of your orders.
Account Management: Manage your account, including authentication and security.

b. To Process Payments
Payment Transactions: Process payments through Razorpay, PayU, and manage COD transactions.
Financial Records: Maintain accurate financial records for transactions.

c. To Improve Our Services
Performance Monitoring: Analyze usage patterns to enhance service quality.
Feature Development: Develop new features and improve existing ones based on user feedback and behavior.

d. To Communicate with You
Order Updates: Provide updates about your orders, including confirmation, shipping, and delivery notifications.
Customer Support: Respond to your inquiries, feedback, and support requests.
Marketing Communications: Send promotional offers, newsletters, and other marketing materials.

e. To Personalize Your Experience
Content Customization: Tailor content and recommendations based on your preferences and past behavior.
Advertising: Display personalized advertisements relevant to your interests.

f. To Enforce Our Terms
Compliance: Ensure compliance with our Terms of Service and other policies.
Security: Protect against fraudulent activities and ensure the security of our platform.

4. Sharing Your Information

We may share your information with third parties under the following circumstances:

a. With Service Providers
We engage third-party service providers to perform functions on our behalf, such as:

• Payment Processing: Razorpay and PayU handle payment transactions.
• Delivery Services: Delivery Partners responsible for delivering orders.
• IT & Maintenance and Customer Support: Currently, DeLaado operates independently. As the founder and developer, I handle all aspects of app development, maintenance, and customer interactions.

These service providers are authorized to use your information only as necessary to perform their functions for us and are bound by confidentiality obligations.

b. With Restaurant Partners
When you place an order, your delivery address and contact information are shared with the respective Restaurant Partner to facilitate order fulfillment.

c. With Delivery Partners
Your contact and delivery information are shared with Delivery Partners to ensure timely and accurate delivery of your orders.

d. With Payment Providers
Your payment information is processed by Razorpay and PayU. We do not store or have access to your full payment details. Please refer to their respective Privacy Policies for more information:

• Razorpay Privacy Policy: https://razorpay.com/privacy/
• PayU Privacy Policy: https://payu.in/privacy-policy

e. For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

f. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your information.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained as long as your account is active or as needed to provide you services.
• Order History: Maintained for historical reference and customer service purposes.
• Payment Information: Stored securely by payment providers for transaction processing and financial record-keeping.
• Usage Data: Retained to analyze and improve services.

7. Your Rights

You have certain rights regarding your personal information. These may include:

a. Access and Correction
You can access and update your account information by logging into your DeLaado account. If you need assistance, contact us using the details provided below.

b. Deletion
You may request the deletion of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.

c. Opt-Out
You can opt-out of receiving promotional communications from us by adjusting your preferences in your account settings or by following the unsubscribe instructions in our emails.

d. Data Portability
Upon request, you may receive a copy of your personal data in a structured, commonly used, and machine-readable format.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site and DeLaado Platform. Cookies help us understand how you use our services, remember your preferences, and provide personalized content.

a. Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of the Site and Platform.
• Performance Cookies: Collect information about how you use our services to improve performance.
• Functional Cookies: Remember your preferences and settings.
• Advertising Cookies: Deliver personalized advertisements based on your interests.

b. Managing Cookies
Most browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of our services.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using DeLaado, you consent to the transfer of your information to countries outside of your own, which may have different data protection laws than your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our data practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Virahi DeLaado Innovations Private Limited
Registered Address: Handi Bazar, Raxaul, Bihar, India
Corporate Address: Handi Bazar, Raxaul, Bihar, India
Email: support@delaado.in
Phone: +91 9429693972

13. Grievance Redressal

In accordance with applicable laws, if you are dissatisfied with our handling of your personal data, you may file a complaint with the appropriate regulatory authority in your jurisdiction.